Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you and Cluzy ("we," "our," or "us"). By downloading, installing, or using the Cluzy mobile application (the "App") or visiting cluzy.app (the "Website," and together with the App, the "Services"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Description of Service

Cluzy is an AI-powered tool that helps users identify thrift store items, compare resale prices across marketplaces (including eBay, Poshmark, Depop, and Mercari), estimate potential profit, and create eBay listings. The App provides estimates and suggestions based on publicly available marketplace data and AI analysis. We may add, change, or remove features at any time as we improve the Services.

3. Eligibility

You must be at least 13 years of age (or the higher minimum age required in your country) to use the Services. If you are under 18, you must have parental or guardian consent. By using the Services, you represent and warrant that you meet these requirements and that any registration information you submit is accurate.

4. Account Registration

Some features require an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@cluzy.app of any unauthorized use. We may suspend accounts that show signs of compromise to protect you and the Services.

5. Subscriptions & Payments

5.1 Free and Premium Tiers

The App offers a free tier with limited features and a premium subscription that unlocks additional functionality, including unlimited scans, detailed profit calculations, eBay listing creation, and advanced market insights.

5.2 Pricing

• Weekly Premium Access: $6.99/week
• Yearly Premium Access: $29.99/year

Prices may vary by region and currency and are always shown in the purchase screen before you confirm. We may change prices for future billing periods with advance notice through the App or the app store.

5.3 Billing and Automatic Renewal

Subscriptions are billed through Apple's App Store or Google Play. Payment is charged to your App Store or Google Play account at confirmation of purchase. Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period; your account is charged for renewal within 24 hours before the current period ends.

5.4 Cancellation

You can manage or cancel your subscription at any time in your App Store or Google Play account settings — deleting the App does not cancel a subscription. Cancellation takes effect at the end of the current billing period, and you keep premium access until then.

6. Refund Policy

6.1 2-Day Refund Window

Refund requests must be submitted within two (2) days of the original purchase or renewal date. We do not accept, review, or process refund requests made more than 2 days after the purchase or renewal being disputed. This 2-day limit applies to all purchases, including subscription renewals, except where a longer period is required by mandatory consumer-protection law in your country.

6.2 How Refunds Are Processed

Because all payments are processed by Apple or Google, refunds are issued by the platform you purchased through, under its policies:

• App Store (iOS): request a refund from Apple at reportaproblem.apple.com. Apple makes the final decision on App Store refunds.
• Google Play (Android): request a refund through your Google Play order history or by contacting us within the 2-day window.

6.3 No Refunds for Partial Periods

Cancelling a subscription stops future renewals but does not entitle you to a refund for the unused portion of the current billing period, except where required by law.

7. Acceptable Use

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Attempt to reverse-engineer, decompile, or disassemble the App
• Interfere with or disrupt the Services' servers or networks
• Use automated scripts, bots, or scrapers to access the Services or extract data from them
• Resell, redistribute, or sublicense access to the Services
• Share your account to circumvent subscription limits
• Upload content that is unlawful or infringes intellectual-property rights
• Misrepresent item conditions or values based on App estimates when selling to others

We may suspend or terminate access for violations of this section (see Section 15).

8. Pricing Estimates & Disclaimers

8.1 Estimates, Not Guarantees

All pricing estimates, profit calculations, sell-through rates, and market insights provided by the Services are for informational purposes only. They are based on historical sold-listing data and AI analysis and do not constitute a guarantee of sale price or profit. Actual sale prices vary with item condition, authenticity, market fluctuations, listing quality, timing, and other factors outside our control.

8.2 No Financial or Professional Advice

The Services do not provide financial, investment, appraisal, authentication, or business advice. You are solely responsible for your purchasing and selling decisions. Always do your own research before relying on any estimate.

8.3 Third-Party Marketplace Transactions

We are not a party to, and are not responsible for, transactions you conduct on third-party marketplaces (eBay, Poshmark, Depop, Mercari, and others). Those transactions are governed solely by the terms and policies of the relevant marketplace.

9. Intellectual Property

The Services — including their design, features, branding, content, and underlying technology — are owned by us and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal use and for your own reselling activity as the App is intended to support. No other rights are granted. "Cluzy" and the Cluzy logo may not be used without our prior written permission. All third-party marketplace names and logos belong to their respective owners.

10. User Content

You retain ownership of the photos and content you submit through the Services. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to host, use, process, and analyze that content solely to provide and improve the Services (for example, item identification, price comparison, and listing generation). This license ends when you delete the content or your account, except for content already shared to a marketplace at your direction. You represent that you have the rights to any content you submit.

11. App Store & Play Store Terms

These Terms are between you and Cluzy only — not with Apple Inc. or Google LLC. Apple and Google are not responsible for the App or its content, and have no obligation to provide maintenance or support for it. To the extent required by the platform you use:

• Your use of the App must also comply with the applicable app store's terms of service.
• In case of the App's failure to conform to an applicable warranty, you may notify the platform for a refund of the purchase price as its rules allow; to the maximum extent permitted by law, the platform has no other warranty obligation for the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS version of the App, and may enforce these Terms against you.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that pricing data will be accurate, complete, or current at all times. Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Cluzy and its developers, officers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, revenue, data, or goodwill — arising from or related to your use of the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Services shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $50. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Cluzy, its developers, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, your violation of any law, or your infringement of any rights of a third party.

15. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Services — with notice where practicable. Upon termination, your license to use the App ends immediately. Sections that by their nature should survive (including Sections 8, 9, 10, 12, 13, 14, and 16) survive termination.

16. Governing Law & Disputes

These Terms are governed by the laws of the jurisdiction in which the developer operates, without regard to conflict-of-law principles. Before filing any claim, you agree to first contact us at support@cluzy.app and give us 30 days to try to resolve the dispute informally. If you are a consumer in the EEA or UK, you keep the benefit of any mandatory protections of the law of the country where you live, and nothing in this section limits your statutory rights.

17. General Provisions

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Services.
• Severability: if any provision is found unenforceable, the remaining provisions remain in full effect.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Changes to These Terms

We may update these Terms from time to time. For material changes, we will give you notice through the App or by email before the changes take effect, and we will always update the "Last updated" date at the top of this page. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms. If you do not agree to updated Terms, stop using the Services and cancel any active subscription.

19. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@cluzy.app

See also our Privacy Policy.